Brief by Short91 Newsdesk / 10:54am on 25 Oct 2023,Wednesday India
Radhika Gupta, CEO of Edelweiss, shared her disappointment with IndiGo's services, specifically regarding stroller handling on a Dubai-Mumbai flight. Gupta criticized the airline for a lack of coordination, stating that she had to wait for an hour at Mumbai airport for her stroller and car seat. She emphasized the need for basic hygiene and immediate assistance, especially when traveling with a child. IndiGo responded, expressing regret and assuring an investigation. Gupta's post triggered a social media debate on airline conduct, highlighting passengers' concerns about service quality.
