Brief by Shorts91 Newsdesk / 06:00am on 05 Dec 2024,Thursday India
India’s IndiGo secured 103rd place in the 2024 AirHelp Score report, ranking among the “world’s worst airlines” based on punctuality, service quality, and claims handling. The EU-based survey assessed data from January to October across 109 airlines, placing Brussels Airlines at the top. IndiGo strongly refuted the findings, citing its high punctuality and low complaint ratio. It questioned the survey's methodology, particularly the undisclosed sample size from India, calling it “lacking credibility.” AirHelp aims to encourage better airline performance through feedback. Air India ranked 61st, while Tunisair placed last at 109th.
