Brief by Shorts91 Newsdesk / 05:56am on 25 Nov 2025,Tuesday India
Mumbai-based passenger Ritika Arora accused IndiGo Airlines of failing to protect her checked luggage after two suitcases were allegedly cut open on a Mumbai-Delhi flight, with items worth Rs 40,000 stolen. Sharing damaged luggage photos on LinkedIn, Arora criticized the airline's repeated generic response: "No pilferage found in CCTV." She highlighted that not all baggage areas had CCTV coverage and staff in non-monitored zones weren't checked. IndiGo expressed regret but claimed thorough investigation, including CCTV review, found no evidence supporting the allegations. The airline advised carrying valuables in cabin baggage per its Conditions of Carriage and offered cooperation if formal complaints were filed. Another passenger recently criticized IndiGo for unprofessional behavior during a five-hour flight delay.
